Refund & Cancellation Policy

Vihana Dental Care · Last updated: 13 August 2026

This policy covers the advance booking fee charged when you book an in-clinic visit or online video consultation through vihanadental.in, our WhatsApp booking assistant, or our in-chat booking widget, and processed via Razorpay.

Advance Booking Fee

A small advance fee reserves your appointment slot. The exact amount (shown at checkout before you pay) may differ for in-clinic visits versus online video consultations, and may be updated by the clinic from time to time. This fee is separate from, and adjusted against, your final treatment cost at the clinic.

Cancelling or Rescheduling

• You can cancel or reschedule using the link/code sent with your booking confirmation, or by messaging our WhatsApp booking assistant with your appointment details.
• More than 24 hours before your appointment: the advance fee is fully refundable, or can be carried forward to a rescheduled slot at your preference.
• Within 24 hours of your appointment: the advance fee is non-refundable, but can still be carried forward to a rescheduled appointment at the clinic's discretion — contact us to arrange this.
• No-shows (missing an appointment without cancelling or rescheduling) forfeit the advance fee.

Clinic-Initiated Changes

If the clinic needs to cancel or reschedule your appointment (e.g. doctor unavailability), you will be offered a full refund of the advance fee or a rescheduled slot at no extra charge, your choice.

How Refunds Are Processed

• Approved refunds are issued to the original payment method via Razorpay.
• Refunds are typically initiated within 2–3 business days of approval; the time it then takes to reflect in your account or statement depends on your bank/UPI provider (usually 5–7 business days).
• To request a refund, contact us using the details below with your appointment ID and payment reference.

Treatment Fees

This policy covers only the online advance booking fee. Any in-clinic treatment charges, once incurred, are subject to the clinic's standard billing and any refund is assessed case-by-case in person with the treating doctor.

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