Data Deletion Request

Vihana Dental Care ยท Last updated: 13 August 2026

If you have booked an appointment with Vihana Dental Care through our website, WhatsApp booking assistant, or in-chat widget, we hold a basic contact record for you (name, phone number, email where provided). This page explains how you can ask us to delete it.

How to Request Deletion

  1. Email sanchunags@gmail.com or message our clinic WhatsApp number with the subject/text "Data Deletion Request".
  2. Include the name and phone number used when booking, so we can find your record.
  3. We will confirm your identity and process the deletion, generally within 7 business days, and let you know once it's done.

What Gets Deleted

Your standalone contact record (name, phone, email) is permanently removed from our patient database.

What Is Retained, and Why

Deleting your contact record does not remove your historical appointment records. Appointment, treatment, and payment history are clinical and financial records that dental practices in India are required to retain for a minimum period under applicable medical record-keeping and tax regulations, regardless of a deletion request for the contact record itself. If you have a specific concern about a particular record, mention it in your request and we will explain what can and cannot be removed in your case.

Payment Data

We never store your card, UPI, or bank details โ€” these are held only by Razorpay, our payment processor, under its own policies. A data deletion request to us does not affect records Razorpay independently retains as required by financial regulation; you can contact Razorpay directly for that.

A Note on Scope

This process reflects the technical safeguards we've built โ€” access-controlled admin tools, logged deletions, and a clear retention boundary between contact records and clinical history โ€” aligned with the principles of India's Digital Personal Data Protection Act, 2023. It is not a substitute for independent legal advice about your specific rights.

Contact Us

Vihana Dental Care

No 77, Post Office Street, Kalapatti, Coimbatore, Tamil Nadu 641048

Phone: +91 98943 17823

Email: sanchunags@gmail.com